Employment at the Little

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Working at the Little is like working in your grandma's kitchen on the Fourth of July. It's a hum and buzz all immersed in a sense of community and family. We know and love each other, our patrons, and the theatre itself. But it's not all popcorn fights and impromptu singing of movie songs. You have to bring your A-game every day.

Cafe Server

Job Description
Job Title: Café Server
Reporting to: Crew Chief
Hours of work: Casual (Non-exempt; less than 20 hours per week)
Overall Objective: To perform a variety of duties in the Kitchen/Café Counter to ensure an excellent customer experience.

Specific Duties and Responsibilities
" Project a cooperative spirit with all staff and volunteers.
" Make coffee/tea using special equipment provided.
" Assist with food preparation as required.
" Keep service counters clean and fully stocked.
" Ensure that all food cabinets are stocked and tidy to deliver a full service.
" Inform assistant manager/manager of low stock levels.
" Assist in the cleaning and clearing of tables.
" Use the dishwasher and wash up as necessary.
" Ensure the food is served to the correct temperature & portion size.
" Clean relevant service, preparation and storage areas using correct cleaning products.
" Ensure all refuse is removed from the kitchen/café counter and put into the correct recycling bins, as needed.
" Project a professional image to all internal and external customers ensuring
appropriate grooming and maintaining the dress code.
" Ensure that the correct close down procedure is followed, i.e. everything left
clean, tidy and secure, ready for the next day's trade.
" Ensure all tasks are carried out in accordance with the café's health, hygiene,
quality and safety standards.
" Serve all food from the counter using correct tools and presentation techniques.
" Be friendly & approachable & have a good customer service attitude and be personable enough to deal with customer queries & requests.
" Promote customer care through all actions and behaviors.
" Operate cash register.
" Other duties as assigned by any manager on duty.

Cafe Crew Chief

Job Description Job Title: Cafe Crew Chief
Reporting to: Director of Café Operations
Status: Part-time (20-29 hours per week)

Overall objective: To coordinate café functions and staff to ensure an excellent customer experience.

Specific Duties and Responsibilities:
Assist Director in recruitment of qualified staff  
Schedule, manage and train café staff o Set staff work hours.
Conduct annual employee reviews.
Direct and train Café staff in all appropriate tasks, including the correct use of tools and presentation techniques, as well as use of the POS system.
Run shift reports and communicate with Director about coverage issues.
Direct staff through daily checklists and standards as established by the Director.
Ensure all tasks are carried out in accordance with the Café’s health, hygiene, quality and safety standards.
Oversee café staff workflow
Perform all support tasks in the cafe, including but not necessarily limited to food preparation, cleaning cases and equipment, dishwashing, and restocking displays, in accordance with cafe standards.
Maintain and enforce standards of service and an orderly, safe environment.
Assure staff project a professional image to all customers
Support effective business practices in the café.
Work with Director to manage stock levels and inventory.
Ensure equipment is properly used and clean.
Close out the register and cash out sheet.
Ensure opening and closing procedures are performed in accordance with cafe standards.
Effectively communicate problems to Director of Café Operations and Theatre Manager.
Exercise best judgment to manage problems and support the standards of the café.
Other duties as assigned. Qualifications and Requirements
Personable in dealing with customer problems and requests.
Friendly, consistent and approachable by all staff.
Demonstrated leadership, communications and problem solving skills.
Comfortable in a changing environment, with multitasking, with learning new systems and processes, and with assisting in all areas of the theatre/cafe.
Ability to assist in the daily operations of the cafe, and make the theatre/cafe experience effective and engaging.
Barista experience preferred.
Must be available during café opening times, which requires evenings, weekends, and holidays.
Qualified applicants may submit cover letter and resume to [email protected] OR mail to: The Little Theatre 240 East Avenue, #100 Rochester, NY 14604 

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